Terms & Conditions
Online Sports Kart (OSK)– Policy
Frequently Asked Questions | | |
How do I place an online or phone
order?
Orders can be placed online through our website http://www.onlinesportskart.com
What payment methods do you accept?
We accept Visa, MasterCard, American Express, and Discover cards. Payment is
expected when the order is placed.
If you believe you are due a refund for a cancelled/declined order please check your statement and determine whether you have a PENDING authorization, or a CAPTURED transaction. If it's pending you'll need to contact your bank/card company, if it's captured contact us directly with proof of the captured funds to receive a refund.
Please
call +91 8360805006, immediately if you are needing to alter an order.
Emails can take up to 24hrs to receive a response; therefore the order may be
shipped before its read.
We
do everything we can accommodate your request but cannot guarantee that your
request will be honored due to real time order processing. If an order has
already entered the shipping process, we will not be able to cancel or make
changes.
Gateway
error means razor
pay (our
online payment system) didn't respond with a credit card approval for payment.
This
could be due to a variety of reasons, the credit card number is not correct,
your card was declined due to insufficient funds, your address didn't match
billing address, etc. Please read the error to determine the problem.
All
orders are subject to our verification process for accuracy and payment
validation authorization. For security reasons, we may contact you via email or
telephone to request additional information. In order to protect against
fraudulent activity, we must verify the bill-to and ship-to address. When placing
your order, please be certain to provide your exact billing address and phone
number (the address and phone number your credit card's issuing bank has on
file). Incorrect information will cause a delay in the processing time, and
possible order cancelation without prior notice.
When will my credit/debit card be charged?
For credit card payments are credited in our account when you finalize the
order process.
How do I track my order?
You can log into My Account and see the status
of your order under My Orders. Once your order has been shipped you will
receive tracking id on the email id provided by you, with all your order tracking
information.
What is a back order?
A back order is when one or more of the items you ordered are temporary
out-of-stock. You will be alerted to this status in your shopping cart and
again, after the order was placed, via email. Please note that we do not ship
partial International orders, which means your entire order will be shipped
when the back order item(s) become available for shipping.
How do I cancel my order?
You can cancel your order in the Cancel Tab before it gets shipped. You
can also E-mail us which can take up to 24-hours to receive a response
therefore the order may have been shipped before the receipt of E-mail. We will
do everything we can to accommodate your request but cannot guarantee that your
request will be honored due to real time order processing. If an order has
already entered the shipping process, we will not be able to cancel or make
changes.
How do I return an item?
It is simple to return or exchange your item. Please go to the return Tab and
file return of your order. email Customer Service to get your Return
Merchandise Authorization (RMA) number (which must accompany all returns and
exchanges).
Please note: The cost to
ship a return and/or exchange item is the responsibility of the buyer, unless
it is a manufacture's defect. Sorry, we cannot accept returns on mouth guards.
Please E-mail Customer Service if you have
any questions regarding returns or exchanges.
RETURN POLICY
Return and Exchange Policy
It is simple to return or exchange your item. Please go to the return Tab and
file return of your order.
Please contact us by calling +91 836 080
5006 or email at: support@onlinesportskart.com to
get your Return Merchandise Authorization (RMA) number (which must accompany
all returns and exchanges).
Please
note: The cost to ship a return and/or exchange item is the responsibility of
the buyer.
Return and Exchange Policy Details
· Refunds will be credited
by the same method in which items were originally purchased, provided/Ship the
item is returned within 7 days of purchase. Returns will not be approved if TAT
(Turn around Time – 7Days) is over.
· All products being
returned must be returned in original, unopened packaging and must not be used,
unless being returned due to manufacturing defect. Online Sports Kart reserves
the right to decline a return request on opened and/or used.
· The customer will be
responsible for shipping the item back to us prior to any refund being issued.
Customer is also responsible for shipping costs associated with product return.
Place/write the RMA Number on the outside of the box.
· We recommend that
customer obtain, from your shipper, tracking numbers on returned merchandise.
We are not responsible for lost or missing return packages.
· Returns will not be
processed without an RMA Number. You may request a RMA Number via E-mail.
· Please ensure package is
being sent to correct address for all returns and exchanges:
PROSPO (INDIA) 8-B, GREEN PARK FIRST FLOOR JALANDHAR-144001 PUNJAB, INDIA | |
| |
|
· To ensure timely
resolution of issues, shortages or receiving the wrong item needs to be
reported within 2 days of order receipt.
· Returns will be processed
within 7 business days of arrival at our warehouse.
· We will send you an email
notification once your refund has been processed. Please allow up to 14 days
for your refund to appear on your bank statement, as bank processes for
applying credits vary by institution. Please note that refunds will be issued
to the original method of payment.
· This policy does not
cover normal wear and tear that results from the use of our products.
Please email Customer Service if you have any questions regarding returns.
What is your satisfaction guaranteed
policy?
We get it, sometimes the item doesn't fit, you decide you don't like the
color, or you just change your mind. And, sometimes a product just breaks
under normal use conditions. Because we understand, you may return any item
purchased from us for a refund for any reason within 7 Days of receipt by you.
If you're returning due to color, size, or
change your mind the item must be unused and in its original packaging.
If you are returning to manufactures defect the original packaging is not
required.
We're sorry but there will be no credits or refunds for any merchandise more
than 60 days after purchase.
What is your contact information?
Phone/Whatsapp: +91 8360805006
Email: support@onlinesportskart.com, onlinesportskart@gmail.com
What are the hours I can reach someone in
customer service?
Our Customer Service Hours are:
Monday - Saturday 9:00 a.m. to 6:00 p.m. (IST)
How do I become an International Partner?
If you are interested in receiving information on becoming an International
distributor, please contact us at 91 8360805006 or email us at support@onlinesportskart.com
Do you have a Wholesale program?
We offer wholesale pricing and incentives to resellers across the world. Please
contact us at 91 836 080 5006 or email our osk.bulk@gmail.com for more information.
How do I become a Wholesaler?
If you own a gym, a Coach, a Player, Store or e-commerce website and wish to be
a partnered reseller, please contact us at 91 836 080 5006 or email
our Customer Services at osk.bulk@gmail.com
Do you have a sizing chart?
All sizing information can be found under the Option (Sizing) Tab on each product
description page.
Is your website secure?
The security of your information is very important to us. We use 256-bit Secure
Socket Layer (SSL) technology to protect the security of your online order
information. SSL technology encrypts your order information to protect it from
being decoded by anyone. Once you enter the checkout page your computer will
begin communicating with our server in secure mode.
You
can tell that you are in secure mode by the following:
· The "http" in
the web address will be replaced by "https".
· Depending on the browser,
you will see either a padlock or a solid key in the lower section of the
browser window.
While
we implement these and other security measures on our sites, please note that
100% security is not always possible. You play a role in protecting your
information as well. Because your password permits access to your personal
information, please keep your password secret and do not disclose it to others.
You
are protected while you shop our online store and never have to worry about
credit card safety and we guarantee that every transaction you make will be
100% safe. This means you pay nothing if unauthorized charges are made to your
card as a result of shopping with us.
Our
secure server software (SSL) is the industry standard and among the best
software available today for secure commerce transactions. It encrypts all of
your personal information including credit card number, name, and address, so
that it cannot be read as the information travels over the Internet. Under the
Fair Credit Billing Act, your bank can not hold you liable for more than Rs.5000.00
of fraudulent charges. If your bank does hold you liable for any of this Rs.5000.00,
we will cover the entire liability for you, up to the full Rs.5000.00. We will
only cover this liability if the unauthorized use of your credit card resulted
through no fault of your own from purchases made from us while using our secure
server.
In
the event of unauthorized use of your credit card, you must notify your credit
card provider in accordance with its reporting rules and procedures.
What is your Privacy Policy?
OSK, joint ventures and retail partners maintain the following privacy policy
with respect to such information:
We collect customer information to help us to serve you better. We respect your
privacy and are committed to maintaining and using this information
responsibly. This privacy policy addresses the use and disclosure of personal
information we collect from you. By visiting any of our websites, or providing
your information to us, you are accepting the practices described in this
privacy policy. We will not sell your information to unaffiliated third
parties.
Career Opportunities
Career opportunities provide the chance to contribute to a dynamic, evolving
company that focuses on the exciting Sports of Fitness, Boxing, Cricket,
Soccer, Rugby and MMA. If you are interested to become self-employed Business
Partner in your location, please feel free to contact us at +91 836 080 5006 or
email at support@onlinesportskart.com.
Are OSK products in compliance with Indian
product safety laws?
Yes. Our products are in full compliance with all INDIAN laws for product
safety.
How much is shipping?
You will come to know
about shipping cost at the time of checkout. Shipping cost is as per weight of
the product.
In
order to offer you the lowest cost shipping we use multiple carriers, therefore
carriers may vary. We are using express service but due to Covid-19 Pandemic it
may take 10-12 days to deliver the parcel.
Do you ship internationally?
We may ship anywhere in the world, just select International shipping option at
checkout. The International shipping charge listed does NOT include customs,
duty, and taxes. The recipient is responsible for all customs, clearing, and
all fees required to ship Internationally. The recipient is responsible for all
customs, shipping charges, and other fees if the package is returned to us by
the carrier for any reasons. These fees will be deducted from the refund of
merchandise received back. There are no shipping refunds on returned International
orders. Please email or call at +91 836 080 5006 if you have any
additional questions or concerns regarding International orders.
Heavy
item restriction - The shipping agent authorised by PROSPO
(INDIA) will deliver the shipment booked to deliver to addresses. Authorised
Shipping agent has a weight restriction of 68 kgs packet, therefore items over 68
kgs will be delivered on approval basis logistic agency on the email id
mentioned at the time of the booking of the product order.
How long does it take for my order to ship?
All orders will be processed and shipped within 3 business day (does not
include weekends or holidays) except where noted. All orders must be placed
online by 12:00
PM
IST to ensure expedited shipping. To accommodate expedited shipping needs after 12:00 PM IST, please call +91 836
080 5006 for air shipping options and/or delivery expectations.
All
orders are subject to our verification process for accuracy and payment
validation authorization. For security reasons, we may contact you via email or
telephone to request additional information. In order to protect against
fraudulent activity, we must verify the bill-to and ship-to address. When
placing your order, please be certain to provide your exact billing address and
phone number (the address and phone number your credit card's issuing bank has
on file). Incorrect information will cause a delay in the processing time, and
possible order cancelation without prior notice.
Do you have a catalog?
No, All our Products are listed on onlinesportskart.com. You may check and for
Wholesale or Bulk order Click on Wholesale Enquiry or contact us via email at osk.bulk@gmail.com or Call at +91 836 080
5006
What are your product Technologies?
We are the leader in product innovation - making us the best in gear and
equipment! Prospo (INDIA) pioneered the combative sports equipment industry
long before the sport's mainstream appeal materialized. In doing so, it has
developed thousands of training and competition products designed for one
single purpose - to aid athletes and fitness enthusiast in reaching their full
potential. our Technologies are as follows:
| Injected Moulded Foam Technology (IMF
Tech) is cantered on a single piece of protective foam produced by injecting
a specially formulated liquid component into an anatomically correct mould. | |
| | |
| MPF (Moulded Protective Foam) Technology
uses specially-formulated materials and customized hand molds, which provide
a more resilient and impact-reducing padding system than layered foam gloves. | |
| | |
| The Gel Shock padding system includes
specifically positioned layers of gel that supplement the foam core and
enhance the impact-absorbing properties. | |
| | |
| Quick Tie Tech simplifies and streamlines
the hassle of traditional lace closures. | |
| | |
| Flex Panel Technology integrates elastic
flex hinges at specific positions. | |
| | |
| Dome Air Technology (D.A.T.) combines
specially engineered foam layers with a strategically placed air pocket to
disperse and minimize incoming force. | |
| | |
| The Quad-Layer Impact Foam System
consists of four foam layers, bonded together to create the ideal composite
for absorbing shock and maintaining the protective integrity of the glove. | |
| | |
| Coil Defense Technology incorporates
ergonomically designed foam padding that wraps, or coils around the body's
natural curves, which not only provide a greater radius of protection but
also makes gear more form fitting and comfortable. | |
| | |
What custom items do you offer?
We offer a huge variety of customized Products all boxing, MMA, Muaythai,
Taekwondo, Soccer, Cricket, Basketball, Volleyball Equipment and all Sports
Apparel such as all Sports Uniforms, T-shirts, Lowers, Track jackets,
Tracksuits, Shorts and so on. We offer our exclusively designed export quality
products at very economic prices. For more details feel free to contact at support@onlinesportskart.com or call at +91 836 080
5006
How long does it take to customize an item?
All custom orders ship from OSK within 10 business days (excluding holidays) of
receipt of full payment for the order (Depends on the quantity). Those
involving screen printing or embroidery are shipped within 15 business days
(excluding holidays). Please contact us for a time frame on multi-item orders
by calling at +91 836 080 5006 or email at support@onlinesportskart.com
Can I send my order as a gift?
We can send your product as a gift, only after it is paid.
Do you wrap the gift?
Yes, we do offer gift wrap service on additional payment which ranges between
Rs. 500/- to 1000/-only subject to the size of the product. The same may take
one additional day to Ship. However, we do not guarantee on damage of Gift
Wraps in Courier.
What do I do if I forget my password?
You can recover your password on onlinesportskart.com by clicking on My
Account. A new password will be sent to the email address you
provided when you created your account.
What do I do if I need to change my email
address?
Sign into My Account on the OSK website
and under Account Information, select the Edit button next to Contact
Information. Update your email address and click Save.
How do I get OSK coupons and how do I use
them?
You can receive fantastic OSK Coupon Codes when you sign up to receive our
newsletter. Sign Up Now.
How do I sign up for to receive emails from
OSK?
You can receive fantastic OSK Coupon Codes, be the first to see products, when
you sign up to receive our newsletter. Sign Up Now.
HIGH RISK ACTIVITY
Products sold by OSK or its Manufacturing Partner - include equipment and gear
used in boxing, martial arts, mixed martial arts, yoga, fitness, weight
training, kick-boxing, and demonstration. Participation in any of these
activities is a high-risk sports activity. You participate in any of these
activities at your own risk. You agree to consult with your personal physician
before participating in any of these high-risk activities. Read, understand,
and follow specific warnings and instructions on products and in product
literature or inserts before using the product. Save these documents for
reference.
ASSUMPTION OF RISK
By buying, using, providing, or allowing the use of OSK or its Manufacturing
Partners products, you understand and agree that boxing, martial arts, mixed
martial arts, yoga, fitness, weight training, kick-boxing, and demonstration
are high risk activities and, to the extent permitted by law, YOU EXPRESSLY AND
VOLUNTARILY ASSUME THE RISK OF DEATH OR OTHER PERSONAL INJURY SUSTAINED WHILE
PARTICIPATING IN SUCH ACTIVITIES WHETHER OR NOT CAUSED BY THE NEGLIGENCE OR
OTHER FAULT of OSK including but not limited to equipment malfunction from
whatever cause, or any other fault of Prospo (INDIA). Additionally, you agree to
indemnify, defend and hold Prospo (INDIA) harmless from any third party claims
arising from such High Risk Activities or any other Prospo (INDIA) product.
DUTY OF COACHES, TRAINERS, GYMS TO INFORM
OTHERS OF THESE TERMS AND CONDITIONS
Before you allow others to use a OSK or its Manufacturing Partner’s product you agree that (a) you will require
that they (or their legal guardian if they are minors) read, understand, and
agree to these Terms and Conditions of Sale or Use, (b) you believe they (or
their guardian) understand that they are participating in a high-risk activity
and assume the risk of death or other personal injury, and (c) you agree to
indemnify, defend, and hold Prospo(India) harmless from any claims made by them
arising from their use of Prospo(India)and/or OSK products.
LIMITATION OF LIABILITY
As set forth above under the limited warranty provisions, OSK liability is
limited to repair or replacement of its products which are returned to it
prepaid in the specified period of time. In no event shall the liability exceed
the value of the products sold. OSK shall not be liable for any special or
consequential damages that result from the use of any product sold through its
websites, catalogues, or otherwise, including but not limited to its retail
showroom or tournaments. Applicable law may not allow the limitation or
exclusion of liability of special or consequential damages so the above
limitation or exclusion may not apply to your purchase, but it is intended to
be the maximum limitation as permitted by law.
WARNING
Use and misuse of products sold through OSK websites, catalogues, or otherwise,
including but not limited to its retail showroom or tournaments, involves
serious risks including injury, disability and death. Purchasers, users and
participants assume all risk of injury. OSK cannot and will not be responsible
for the misuse or unauthorized and improper use of products sold through OSK’s
websites, catalogs, or otherwise, including but not limited to its retail
showroom or tournaments.
GENERAL DISCLAIMER
Product descriptions, typographic, pricing and photographic errors are
unintentional and subject to correction. We regret, but are not liable for such
errors. Prospo(INDIA) and OSK reserves the right to reject any orders placed
for a product listed at an incorrect price. If you discover an error in our
website or catalogue, please let us know.
APPLICABLE LAW AND ARBITRATION OF DISPUTES
Your order from OSK shall be governed in all respects by the laws of Peoples
Republic of INDIA. If the amount in controversy does not exceed the amount
allowed in the Small Claims Division of the District Court, you agree that
Court has jurisdiction and venue, and you agree to resolve the dispute in that
Court. You agree that any dispute or controversy arising out of or relating to
the purchase of goods from OSK exceeding the amount allowed in the Small Claims
Division shall be resolved exclusively and finally by arbitration subject to
the provisions of THE ARBITRATION AND CONCILIATION
(AMENDMENT) ACT, 2015 enacted UNDER THE CONSTITUION OF INDIA Such arbitration shall occur in JALANDHAR
JURISDICTION before the Reliable Consultancy through Durgesh kumar sharma Advocate at Jalandhar is a
sole arbitrator of the Prospo (INDIA). Any award rendered in any such
arbitration proceeding shall be final and binding on each of the parties, and
judgment may be entered thereon in a court of competent jurisdiction. Any cause
of action or claim you may have with respect to the purchase of Prospo (INDIA) and/or
Ringside products or any other claim related to the use of products sold
through its websites, catalogs, or otherwise, including but not limited to its
retail showroom or tournaments, must be commenced within one (1) year after the
claim or cause of action arises. Prospo (INDIA)’s and/or OSK’s failure to
enforce strict performance of any provision of these terms and conditions shall
not be construed as a waiver of any provision or right. Neither the course of
conduct nor trade practice shall act to modify any of these terms and
conditions.
NOTICE OF DISPUTE RESOLUTION AND
ARBITRATION AGREEMENT
The terms and conditions of all sales by Prospo (INDIA) provide that all
disputes between you and Prospo (INDIA) and/or OSK will be resolved by BINDING
ARBITRATION. You GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend your
rights under this contract except for matters that may be taken to THE SMALL
CLAIMSTO THE COURTS OF JALANDHAR
JURISDICTION before the Reliable Consultancy through Durgesh Kumar Sharma ADVOCATE AT JALANDHAR
is a sole arbitrator of the
Prospo (INDIA). Your rights will be determined by a NEUTRAL ARBITRATOR and NOT
a judge or jury. You are entitled to a FAIR HEARING, BUT the arbitration
procedures are SIMPLER AND MORE LIMITED THAN RULES APPLICABLE IN COURT.
Arbitrator decisions are as enforceable as any court order and are subject to
VERY LIMITED REVIEW BY A COURT. FOR MORE DETAILS, SEE "APPLICABLE LAW AND
ARBITRATION" ABOVE.